Masters of Home Service

Run a Highly Efficient Business (Without Cutting Costs)

Learn the secrets to maximizing efficiency without cutting corners or costs. Learn how to prioritize tasks effectively, understand where your money is going, and implement automation and delegation. Join host Adam Sylvester and guests Andy Weins from the Trash Talk Business Podcast and Terence Chan from Impetus Plumbing.

Hiring Outstanding Employees (and Retaining Them)

Master the art of hiring exceptional employees and keeping them happy. Learn how to set realistic expectations, write enticing job descriptions, create a positive company culture, and provide growth opportunities. Discover how to retain your top talent through performance bonuses, effective communication, and embracing their side hustles. Join host Adam Sylvester along with Oscar Gil from R3 Auto Detailing and Detail Groove, and Branden Sewell from Seal Pro Painting.

How to Work with Family (Navigating Conflicts & Boundaries)

Can you relate to the complexities of working with family in your business? Learn how to keep healthy family relationships by identifying roles, setting boundaries, and making business-focused decisions. Discover strategies for managing conflicts, conducting family meetings, and ensuring fair compensation. Join host Adam Sylvester and guests Zack Jurkowski from Montreal Contractors and Christine Hodge from Clearview Washing.

Win Repeat Jobs: Achieving Consistent Work Quality

Learn how to deliver top-notch work quality that leads to repeat jobs. From employee training and clear expectations to customer intake processes and post-job evaluations. Tune in for Adam's key takeaways, emphasizing the importance of building robust systems, hiring and training effectively, and exceeding customer expectations to achieve business success. Join host Adam Sylvester alongside experts Branden Sewell of Seal Pro Painting and Kimberly Towers of The Red Rose.

Get New Customers on a Budget

Dive into the strategies for acquiring new customers on a budget. Learn about effective lead sources, from Google to referrals, and discover how to optimize your marketing efforts while considering customer acquisition costs and lifetime value. Tune in for Adam's top takeaways, focusing on knowing your numbers, leveraging free channels, and understanding the long-term value of clients for business growth. Join host Adam Sylvester and guests Paul Jamison of the Green Industry Podcast and Christine Hodge, CEO of Clearview Washing.

Essential Hires to Grow Your Business

Explore the most important hires you need to make for driving business growth. Learn about the significance of hiring an operations manager to the benefits of having a dedicated customer service representative. Gain valuable advice on training, responsibilities, and the key skills these hires need to contribute effectively to your business success. Join host Adam Sylvester and guest Andy Weins of the Trash Talk Business Podcast.

Offering New Services: When and How to Do It

Learn all about offering new services to your business. From timing and team enthusiasm to cross-training and subcontracting. Make well-informed decisions, ensure service excellence, and expand your business while staying true to your core strengths. Don't miss Adam's top takeaways, focusing on finding the right timing, testing new services, and seeking outside expertise for successful integration. Join host Adam Sylvester and guests Oscar Gil from R3 Auto Detailing and Detail Groove, and Kimberly Towers from The Red Rose.

How to Recession-Proof Your Business

Discover how to protect your business against economic downturns. Learn strategies for thriving during challenging times, from strategic cost-cutting to efficient processes, building customer loyalty, and maintaining a positive work environment. Don't miss Adam's top takeaways, focusing on efficiency, marketing, and proactive preparation to ensure your business remains resilient in uncertain times. Join host Adam Sylvester and guests Zack Jurkowski from Montreal Contractors, and Paul Jamison from the Green Industry Podcast.

From Good to World-Class Customer Service

Elevate your customer service game from good to outstanding with strategies for striking the balance between client needs and staff well-being. Discover how effective processes, measuring customer happiness, and leveraging technology, like Jobber, can enhance your service quality and reviews. Tune in for Adam's key takeaways, emphasizing the importance of handling negative reviews, implementing processes, and nurturing a supportive team for exceptional customer experiences. Join host Adam Sylvester and guests Terence Chan from Impetus Plumbing, and Kimberly Towers from The Red Rose.

How to Attract High-Paying Customers

Discover the art of attracting luxury, high-paying clients. Learn how to target high-end clients, from tailored marketing strategies to personalized experiences. Tune in for Adam's top takeaways, emphasizing the value of packaged pricing, precise targeting, and going the extra mile to provide added value for long-term customer satisfaction. Join host Adam Sylvester and guests Christine Hodge from Clearview Washing, and Oscar Gil from R3 Auto Detailing and Detail Groove.